{"id":564,"date":"2026-11-01T17:57:25","date_gmt":"2026-11-01T09:57:25","guid":{"rendered":"https:\/\/www.zgofy.ai\/refund-policy\/"},"modified":"2026-11-04T10:31:18","modified_gmt":"2026-11-04T02:31:18","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.zgoesim.com\/zh\/refund-policy\/","title":{"rendered":"\u9000\u6b3e\u653f\u7b56"},"content":{"rendered":"<h1 class=\"wp-block-heading\">\u9000\u6b3e\u653f\u7b56<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Last updated: November 4, 2026<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u611f\u8c22\u60a8\u5728 zgoesim.com \u9009\u8d2d ZGO eSIM\u3002\u6211\u4eec\u7684\u5546\u54c1\u5747\u4e3a\u6570\u5b57\u5546\u54c1\uff0c\u8bf7\u5728\u8d2d\u4e70\u524d\u4ed4\u7ec6\u9605\u8bfb\u672c\u653f\u7b56\u3002\n\n## 1. Digital product delivery \/ 1. \u6570\u5b57\u5546\u54c1\u7684\u4ea4\u4ed8<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Digital product delivery<\/h2>\n\n\n<p class=\"wp-block-paragraph\">All eSIM plans are delivered electronically by email. Once the eSIM <strong>QR code has been sent<\/strong> to your email, or the eSIM profile has been <strong>installed<\/strong> on a device, the product is considered <strong>delivered<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Non-refundable cases<\/h2>\n\n\n<p class=\"wp-block-paragraph\">\u4ee5\u4e0b\u60c5\u51b5\u6211\u4eec\u65e0\u6cd5\u9000\u6b3e\uff1a<\/p>\n\n\n<ul class=\"wp-block-list\">\n<li>The QR was sent or the profile was installed on a device<\/li>\n<li>The data plan was partly or fully used<\/li>\n<li>The wrong destination, plan size, or device was chosen by mistake<\/li>\n<li>Connectivity problems come from local networks, carrier limits, or unsupported devices<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Eligible refund cases<\/h2>\n\n\n<p class=\"wp-block-paragraph\">\u51fa\u73b0\u4ee5\u4e0b\u60c5\u51b5\u65f6\uff0c\u6211\u4eec\u4f1a\u8003\u8651\u9000\u6b3e\uff1a<\/p>\n\n\n<ul class=\"wp-block-list\">\n<li>\u7531\u4e8e\u6211\u65b9\u6280\u672f\u6545\u969c\uff0ceSIM \u4fe1\u606f\u672a\u80fd\u9001\u8fbe<\/li>\n<li>\u4ea4\u4ed8\u7684\u5957\u9910\u4e0e\u60a8\u8ba2\u8d2d\u7684\u4e0d\u4e00\u81f4\uff08\u6211\u65b9\u9519\u8bef\uff09<\/li>\n<\/ul>\n\n\n<p class=\"wp-block-paragraph\">Requests must be submitted <strong>within 3 days<\/strong> of the purchase date.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. How to request a refund<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Please <strong>sign in<\/strong> and <a href=\"https:\/\/www.zgoesim.com\/zh\/my-account\/support\/\">submit a support ticket in My Account \u2192 Support<\/a> (preferred), and include:<\/p>\n\n\n<ul class=\"wp-block-list\">\n<li>\u8ba2\u5355\u53f7<\/li>\n<li>\u4e0b\u5355\u65f6\u4f7f\u7528\u7684\u90ae\u7bb1<\/li>\n<li>\u95ee\u9898\u7684\u7b80\u8981\u8bf4\u660e<\/li>\n<\/ul>\n\n\n<p class=\"wp-block-paragraph\">\u6211\u4eec\u4f1a\u5c3d\u91cf\u5728 3\u20135 \u4e2a\u5de5\u4f5c\u65e5\u5185\u56de\u590d\u3002\n\n## 5. Approved refunds \/ 5. \u9000\u6b3e\u5ba1\u6838\u901a\u8fc7\u540e<\/p>\n\n\n<p class=\"wp-block-paragraph\"><em>If you cannot access your account, you may also email <a href=\"mailto:support@zgoesim.com\">support@zgoesim.com<\/a> (ticket channel preferred).<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Approved refunds<\/h2>\n\n\n<p class=\"wp-block-paragraph\">\u9000\u6b3e\u5ba1\u6838\u901a\u8fc7\u540e\uff0c\u6b3e\u9879\u5c06\u539f\u8def\u9000\u56de\u81f3\u60a8\u7684\u4ed8\u6b3e\u65b9\u5f0f\uff0c\u901a\u5e38\u7ea6 3\u20135 \u4e2a\u5de5\u4f5c\u65e5\u5230\u8d26\uff0c\u5177\u4f53\u65f6\u95f4\u53d6\u51b3\u4e8e\u60a8\u7684\u94f6\u884c\u6216\u53d1\u5361\u673a\u6784\u3002\n\n## 6. Contact \/ 6. \u8054\u7cfb\u65b9\u5f0f<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Contact<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Questions about this policy: prefer a ticket in <a href=\"https:\/\/www.zgoesim.com\/zh\/my-account\/support\/\">\u6211\u7684\u8d26\u6237 \u2192 \u652f\u6301<\/a>. Also see <a href=\"https:\/\/www.zgoesim.com\/zh\/terms-of-service\/\">\u670d\u52a1\u6761\u6b3e<\/a> and <a href=\"https:\/\/www.zgoesim.com\/zh\/contact\/\">\u8054\u7cfb\u6211\u4eec<\/a>.<\/p>\n\n\n<p class=\"wp-block-paragraph\"><em>\u5907\u7528\u90ae\u7bb1\uff1a <a href=\"mailto:support@zgoesim.com\">support@zgoesim.com<\/a>.<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Refund Policy Last updated: November 4, 2026 Thank you for shopping with ZGO eSIM on zgoesim.com. Our products are digital. Please read this policy before you buy. 1. Digital product delivery All eSIM plans are delivered electronically by email. Once the eSIM QR code has been sent to your email, or the eSIM profile has [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-564","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.zgoesim.com\/zh\/wp-json\/wp\/v2\/pages\/564","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zgoesim.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.zgoesim.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zgoesim.com\/zh\/wp-json\/wp\/v2\/comments?post=564"}],"version-history":[{"count":2,"href":"https:\/\/www.zgoesim.com\/zh\/wp-json\/wp\/v2\/pages\/564\/revisions"}],"predecessor-version":[{"id":3459,"href":"https:\/\/www.zgoesim.com\/zh\/wp-json\/wp\/v2\/pages\/564\/revisions\/3459"}],"wp:attachment":[{"href":"https:\/\/www.zgoesim.com\/zh\/wp-json\/wp\/v2\/media?parent=564"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}