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For order help, missing eSIM email, install issues, or refund questions, please sign in and submit a support ticket:
Support: 我的账户 → 支持
Guests: create or sign in to your account first, then open a ticket. We reply on the ticket — please do not rely on email threads for support.
请附上
- 订单号
- 下单时使用的邮箱
- ICCID，或 eSIM 邮件的截图（如果已收到）
- 问题的简要说明